Challenge
How can we guarantee the autonomy and well-being of the elderly at home, making the most of Segurma's capabilities, offering a non-intrusive solution, and acting in real time?
This challenge addresses the needs described below:
- How can we improve safety for the elderly at home?
- How can we improve the autonomy of the elderly?
- How can Segurma optimise the resources available in its current offer?
Background
Security devices became available for homes and businesses years ago. That said, the features they now offer us as a whole are infinitely superior to the possibilities offered at that time.
Although the technologies already existed, their functionalities were limited to specific devices without forming a joint ecosystem. Together with the development of new technologies and their management systems, a new paradigm has emerged in the security sector in which, thanks to technologies such as artificial intelligence, we can be aware of and even foresee future incidents, thereby offering a unique service.
Segurma is a home and business security services company that relies on alarm equipment installed in the customer's home with a smart control centre to which sensors, cameras, and detectors are connected, among other devices.1 These devices provide constant information on what is happening inside and outside the home. Based on the resources and information available, the aim is to develop a new support service for elderly people who want to remain at home.
The home alarm centre digitally interprets the signals it receives and sends them via a dual connection (GPRS and ADSL) to an Alarm Receiving Centre (ARC). The ARC is equipped with specific software that differentiates these signals and presents them as measurable events to operators responsible for interpreting them. These operators then take decisions following a defined action protocol. This protocol ranges from checking the remote equipment, through a call to the customer, to alerting the emergency services because a serious event or intrusion has occurred. The protocol varies depending on the incident or the customer's requests2.
Taking into account the capabilities of both the devices and the ARC, the company can take care of the people inside the home beyond aspects relating solely to security. We are therefore talking about homes with a certain level of sensorisation, which are connected and supervised by people 24 hours a day, 365 days a year.
As a starting point, Segurma seeks to evolve and complement its business model by relying on its three pillars: home sensorisation, connectivity, and specialising in personal care for members of the household who are at risk.
Until now, these risks related to aspects such as intrusion into the home, but this solution also aims to be able to cover events such as falls, absences, or a lack of movement by the user.
These capabilities enable Segurma, through innovation and the use of new technologies, to be a significant player in the field of home automation combined with services for the home.
Segurma believes that the use of the infrastructure already installed in the home and the data from sensors, detectors, as well as the sending and receiving of events, together with the innovative application of new technologies, should facilitate the creation of awareness in terms of what is happening in the home and to its occupants. The aim is to create support and accompaniment services for the elderly and their families, far removed from the traditional vision of security.