Challenge
The challenge posed is titled: How could we better understand the data about the use of the Bizkaibus public transport service?
Context
The Transport Directorate of the Department of Transport, Mobility and Tourism is in charge of the management of Bizkaibus, an interurban bus service in Bizkaia. This service represents a fundamental pillar in the Territory's public transport system and constitutes one of the main elements in the DFB's strategy to strengthen connectivity in Bizkaia.
One of the strategic objectives of the Transport Directorate is to promote the use of public transport in the Territory. In this context, the 2024-2027 Plan to Promote the Use of Public Transport seeks to
encourage its use through the provision of services of quality. In this sense, surveys are an effective way to find out user’s satisfaction, being today a service rated satisfactorily by 86% of users with an
average score of 7.9.
To continue advancing in the implementation of initiatives to improve the quality of services, this challenge is proposed within the framework of the GovTech Program, whose objective is to know, in real time, the number of users who use the different services of Bizkaibus.
Challenge description(PDF)
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